1. Our Return Promise
At Labnor Perfume, we want you to be completely satisfied with your purchase. If you're not happy for any reason, we offer a hassle-free return policy. Our goal is to make the return process as simple and convenient as possible.
100% Satisfaction Guarantee: We stand behind every product we sell. If you're not satisfied, you can return it within 7 days of delivery.
2. Return Policy Summary
| Policy Item | Details |
|---|---|
| Return Window | 7 days from delivery date |
| Product Condition | Unused, unopened, original packaging |
| Return Shipping | Customer's responsibility |
| Refund Time | 3-5 business days |
| Refund Method | Original payment method |
| Restocking Fee | No restocking fee |
3. How to Return an Item
Follow these simple steps to return your item:
Contact Us
Email or call us within 7 days of delivery
Get Approval
We'll provide return instructions and address
Ship Back
Pack item securely and ship it back to us
- Step 1: Contact Us - Reach out to our customer service team within 7 days of receiving your order.
- Step 2: Return Authorization - We'll provide you with a Return Authorization (RA) number and return address.
- Step 3: Pack & Ship - Pack the item securely in its original packaging. Include the RA number.
- Step 4: Track & Confirm - Send us the tracking number. We'll process your refund once we receive the item.
4. Return Conditions
4.1 Eligible Items
- Items must be in unused condition
- Products must be in original packaging
- All seals and protective wrapping must be intact
- Items must be returned within 7 days of delivery
4.2 Non-Returnable Items
- Products that have been opened or used
- Items damaged due to customer negligence
- Sale items and clearance products
- Gift cards and promotional items
- Customized or personalized products
- Products returned without original packaging
Important: We cannot accept returns for items that have been opened, used, or damaged. Please inspect your order immediately upon delivery.
5. Refund Process
5.1 Refund Timeline
- Inspection: 1-2 business days after receiving the return
- Processing: 2-3 business days
- Total: 3-5 business days from return receipt
5.2 Refund Method
- COD Orders: Refund via bank transfer
- EasyPaisa: Refund to EasyPaisa account
- JazzCash: Refund to JazzCash account
- Bank Transfer: Refund to original bank account
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Cash on Delivery | Bank Transfer | 3-5 business days |
| EasyPaisa | EasyPaisa Account | 2-4 business days |
| JazzCash | JazzCash Account | 2-4 business days |
| Bank Transfer | Bank Account | 3-5 business days |
6. Exchange Policy
If you received a defective or wrong product, we offer exchanges instead of returns. To request an exchange:
- Contact us within 3 days of delivery
- Provide your order number and product details
- We'll arrange for pickup or provide return instructions
- Replacement will be sent after we receive the original item
7. Damaged or Defective Items
We take great care in packaging our products. However, if you receive a damaged or defective item:
- Contact us within 24 hours of delivery
- Provide photos of the damaged item and packaging
- We'll arrange for a replacement or refund
- Return shipping will be covered by us
Damaged Guarantee: If your product arrives damaged, we'll send you a replacement at no extra cost. Just send us photos of the damage and we'll take care of the rest.
8. Return Shipping
8.1 Shipping Cost
- Return shipping is the customer's responsibility
- We recommend using a trackable shipping service
- We cannot be responsible for lost returns
- For defective items, we cover return shipping
8.2 Return Address
9. Frequently Asked Questions
How long do I have to return an item?
You have 7 days from the date of delivery to initiate a return.
Will I get a full refund?
Yes, we offer full refunds for eligible items. No restocking fees apply.
How long does it take to get my refund?
Refunds are processed within 3-5 business days after we receive your return.
Can I return sale items?
Sale items and clearance products are final sale and cannot be returned.
What if I received the wrong product?
If you receive the wrong product, contact us immediately. We'll arrange for a replacement at no extra cost.
Do I need the original packaging?
Yes, products must be returned in their original packaging with all seals intact.
10. Contact Us
If you have any questions about our returns and refunds policy, or need assistance with a return, please contact us:
Labnor Perfume
Hyderabad, Sindh, Pakistan
Monday - Friday: 9:00 AM - 8:00 PM